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Store Policy

The Golden Rules

We believe that honesty is the best policy and we also strongly believe in The Golden Rule - Do unto others as you would have them do unto you. We try to be as fair and transparent as possible.  Please read descriptions for weights or sizes and ask any questions you may have prior to purchasing.  We do not accept returns. We insure your packages so in the event an item is received damaged, please see the section on returns and refunds for damaged goods for details. 

 

Most of our sales are through Instagram.  Our preferred method of communication is via Instagram direct messaging.  Please connect with us there.  

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Invoices

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Items claimed during Live Sales, Story Sales, or via DM will be invoiced within 72 hours.  You have up to seven days to pay your invoice in full.  If you need more time, please contact us regarding a payment plan or extension.  Items claimed via Instagram are considered open orders/open boxes unless the buyer communicates they would like their order shipped.  Invoices will be sent without shipping charges (unless asked to ship and the order is under $200, shipping will be added).  Most likely, shipping charges will be invoiced separately.  

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Open Order/Open Box

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You're welcome to keep your order/box open for up to three (3) weeks.  All items must be paid within seven (7) days to maintain an open order/box.  This helps save on shipping costs.  We ship standard size box orders $200+ free in The United States, Puerto Rico, and Guam.  For large pieces, a shipping charge may be applicable.  You may opt to ship your order at any time by contacting us.  If your order is under $200 after three (3) weeks, a shipping cost invoice will be sent to you and your order will be shipped upon payment.  

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Payment Plans

Soon we'll have payment plan providers available on this website, stay tuned for that option.  

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In the meantime: 

We offer payment plans up to 90 days depending on the total cost of your order.  We require 10% down within 24hrs to hold your items.  

- 30 days to pay orders up to $400

- 60 days to pay orders up to $799

- 90 days to pay orders $800+

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Orders over $200 ship free once paid in full, we do not so partial shipments.  All items requested to be removed from the order will result in a 25% re-stocking fee.  All abandoned orders forfeit 50% of all deposits made and the remaining balance will be shipped in items paid for minus the shipping cost.  If your deposits are less than the items in your order and the shipping cost, your entire deposit(s) are forfeited.  Please claim responsibly and enter zero-finance payment plans responsibly.  

Our Return Policy

Please Claim Responsibly

All sales are final.  We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped.

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Refunds and Exchanges:  To be eligible for a refund or exchange, you must first email or message us directly within 48 hours of receiving your order. 

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Shipments are insured.  In the event an item is broken in transit, and $100 or less, sent via USPS, you must file directly within the time frame allotted by USPS.  Click the link below. 

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For USPS claims, go to:

https://www.usps.com/help/claims.htm

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All other claims, please contact us immediately and provide the following:

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Pictures of the outside of the box (including the shipping label)

Pictures of the interior of the box or all packaging removed

Pictures of the broken item

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We will refund you within 48 hours or offer you a shop credit, whichever you prefer. 

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Your satisfaction is our number one priority.

Our Shipping Policy

How We Do It

Shipping

We use a third -party shipping company and primarily use USPS and UPS to ship.  

Shipping Rates (standard orders under $200) Standard orders ship free at $200 in The United States, Puerto Rico, and Guam.  

$6 First Class insured (must be under 9oz) most jewelry orders apply

$10 USPS Priority padded flat rate envelope (you'd be amazed what I can fit in one of these)

$15 USPS Priority Regional Rate A

$17 USPS Medium flat rate box

$23 USPS Large flat rate box (No one has ever paid for this, by this point, most likely you're shipping free).

International Shipping
Most of our International customers build large orders to save on shipping costs.  We deduct what we would pay to ship free from actual cost of shipping.  The remaining cost is the responsibility of the international buyer.  

Please don’t hesitate to contact us if you have any questions or concerns.

Get in Touch

Privacy Policy

Privacy Policy  
==============

Last updated: March 01, 2022

This Privacy Policy describes Our policies and procedures on the collection,
use and disclosure of Your information when You use the Service and tells You
about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the
Service, You agree to the collection and use of information in accordance with
this Privacy Policy. 

Interpretation and Definitions  
==============================

Interpretation  
--------------

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions  
-----------

For the purposes of this Privacy Policy:

  * Account means a unique account created for You to access our Service or
    parts of our Service.

  * Company (referred to as either "the Company", "We", "Us" or "Our" in this
    Agreement) refers to Crystal Rainbow Star, 3345 Bixler RD #1102, Discovery
    Bay, Ca. 94505.

  * Cookies are small files that are placed on Your computer, mobile device or
    any other device by a website, containing the details of Your browsing
    history on that website among its many uses.

  * Country refers to: California, United States

  * Device means any device that can access the Service such as a computer, a
    cellphone or a digital tablet.

  * Personal Data is any information that relates to an identified or
    identifiable individual.

  * Service refers to the Website.

  * Service Provider means any natural or legal person who processes the data
    on behalf of the Company. It refers to third-party companies or
    individuals employed by the Company to facilitate the Service, to provide
    the Service on behalf of the Company, to perform services related to the
    Service or to assist the Company in analyzing how the Service is used.

  * Third-party Social Media Service refers to any website or any social
    network website through which a User can log in or create an account to
    use the Service.

  * Usage Data refers to data collected automatically, either generated by the
    use of the Service or from the Service infrastructure itself (for example,
    the duration of a page visit).

  * Website refers to Crystal Rainbow Star, accessible from
www.Crystalrainbowstar.com

  * You means the individual accessing or using the Service, or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.


Collecting and Using Your Personal Data  
=======================================

Types of Data Collected  
-----------------------

Personal Data  
~~~~~~~~~~~~~

While using Our Service, We may ask You to provide Us with certain personally
identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:

  * Email address

  * First name and last name

  * Phone number

  * Address, State, Province, ZIP/Postal code, City

  * Usage Data


Usage Data  
~~~~~~~~~~

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol
address (e.g. IP address), browser type, browser version, the pages of our
Service that You visit, the time and date of Your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect
certain information automatically, including, but not limited to, the type of
mobile device You use, Your mobile device unique ID, the IP address of Your
mobile device, Your mobile operating system, the type of mobile Internet
browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our
Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services  
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The Company allows You to create an account and log in to use the Service
through the following Third-party Social Media Services:

  * Google
  * Facebook
  * Twitter

If You decide to register through or otherwise grant us access to a Third-
Party Social Media Service, We may collect Personal data that is already
associated with Your Third-Party Social Media Service's account, such as Your
name, Your email address, Your activities or Your contact list associated with
that account.

You may also have the option of sharing additional information with the
Company through Your Third-Party Social Media Service's account. If You choose
to provide such information and Personal Data, during registration or
otherwise, You are giving the Company permission to use, share, and store it
in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies  
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We use Cookies and similar tracking technologies to track the activity on Our
Service and store certain information. Tracking technologies used are beacons,
tags, and scripts to collect and track information and to improve and analyze
Our Service. The technologies We use may include:

  * Cookies or Browser Cookies. A cookie is a small file placed on Your
    Device. You can instruct Your browser to refuse all Cookies or to indicate
    when a Cookie is being sent. However, if You do not accept Cookies, You
    may not be able to use some parts of our Service. Unless you have adjusted
    Your browser setting so that it will refuse Cookies, our Service may use
    Cookies.
  * Flash Cookies. Certain features of our Service may use local stored
    objects (or Flash Cookies) to collect and store information about Your
    preferences or Your activity on our Service. Flash Cookies are not managed
    by the same browser settings as those used for Browser Cookies. For more
    information on how You can delete Flash Cookies, please read "Where can I
    change the settings for disabling, or deleting local shared objects?"
    available at HERE
  * Web Beacons. Certain sections of our Service and our emails may contain
    small electronic files known as web beacons (also referred to as clear
    gifs, pixel tags, and single-pixel gifs) that permit the Company, for
    example, to count users who have visited those pages or opened an email
    and for other related website statistics (for example, recording the
    popularity of a certain section and verifying system and server
    integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on
Your personal computer or mobile device when You go offline, while Session
Cookies are deleted as soon as You close Your web browser. You can learn more
about cookies Here 

We use both Session and Persistent Cookies for the purposes set out below:

  * Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services
    available through the Website and to enable You to use some of its
    features. They help to authenticate users and prevent fraudulent use of
    user accounts. Without these Cookies, the services that You have asked for
    cannot be provided, and We only use these Cookies to provide You with
    those services.

  * Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies
    on the Website.

  * Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use
    the Website, such as remembering your login details or language
    preference. The purpose of these Cookies is to provide You with a more
    personal experience and to avoid You having to re-enter your preferences
    every time You use the Website.

For more information about the cookies we use and your choices regarding
cookies, please visit the Cookies section of our Privacy
Policy.

Use of Your Personal Data  
-------------------------

The Company may use Personal Data for the following purposes:

  * To provide and maintain our Service , including to monitor the usage of
    our Service.

  * To manage Your Account: to manage Your registration as a user of the
    Service. The Personal Data You provide can give You access to different
    functionalities of the Service that are available to You as a registered
    user.

  * For the performance of a contract: the development, compliance and
    undertaking of the purchase contract for the products, items or services
    You have purchased or of any other contract with Us through the Service.

  * To contact You: To contact You by email, telephone calls, SMS, or other
    equivalent forms of electronic communication, such as a mobile
    application's push notifications regarding updates or informative
    communications related to the functionalities, products or contracted
    services, including the security updates, when necessary or reasonable for
    their implementation.

  * To provide You with news, special offers and general information about
    other goods, services and events which we offer that are similar to those
    that you have already purchased or enquired about unless You have opted
    not to receive such information.

  * To manage Your requests: To attend and manage Your requests to Us.

  * For business transfers: We may use Your information to evaluate or conduct
    a merger, divestiture, restructuring, reorganization, dissolution, or
    other sale or transfer of some or all of Our assets, whether as a going
    concern or as part of bankruptcy, liquidation, or similar proceeding, in
    which Personal Data held by Us about our Service users is among the assets
    transferred.

  * For other purposes : We may use Your information for other purposes, such
    as data analysis, identifying usage trends, determining the effectiveness
    of our promotional campaigns and to evaluate and improve our Service,
    products, services, marketing and your experience.


We may share Your personal information in the following situations:

  * With Service Providers: We may share Your personal information with
    Service Providers to monitor and analyze the use of our Service, to
    contact You.
  * For business transfers: We may share or transfer Your personal information
    in connection with, or during negotiations of, any merger, sale of Company
    assets, financing, or acquisition of all or a portion of Our business to
    another company.
  * With Affiliates: We may share Your information with Our affiliates, in
    which case we will require those affiliates to honor this Privacy Policy.
    Affiliates include Our parent company and any other subsidiaries, joint
    venture partners or other companies that We control or that are under
    common control with Us.
  * With business partners: We may share Your information with Our business
    partners to offer You certain products, services or promotions.
  * With other users: when You share personal information or otherwise
    interact in the public areas with other users, such information may be
    viewed by all users and may be publicly distributed outside. If You
    interact with other users or register through a Third-Party Social Media
    Service, Your contacts on the Third-Party Social Media Service may see
    Your name, profile, pictures and description of Your activity. Similarly,
    other users will be able to view descriptions of Your activity,
    communicate with You and view Your profile.
  * With Your consent : We may disclose Your personal information for any
    other purpose with Your consent.

Retention of Your Personal Data  
-------------------------------

The Company will retain Your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use Your
Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with applicable
laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage
Data is generally retained for a shorter period of time, except when this data
is used to strengthen the security or to improve the functionality of Our
Service, or We are legally obligated to retain this data for longer time
periods.

Transfer of Your Personal Data  
------------------------------

Your information, including Personal Data, is processed at the Company's
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to —
and maintained on — computers located outside of Your state, province, country
or other governmental jurisdiction where the data protection laws may differ
than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such
information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data
is treated securely and in accordance with this Privacy Policy and no transfer
of Your Personal Data will take place to an organization or a country unless
there are adequate controls in place including the security of Your data and
other personal information.

Disclosure of Your Personal Data  
--------------------------------

Business Transactions  
~~~~~~~~~~~~~~~~~~~~~

If the Company is involved in a merger, acquisition or asset sale, Your
Personal Data may be transferred. We will provide notice before Your Personal
Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement  
~~~~~~~~~~~~~~~

Under certain circumstances, the Company may be required to disclose Your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).

Other legal requirements  
~~~~~~~~~~~~~~~~~~~~~~~~

The Company may disclose Your Personal Data in the good faith belief that such
action is necessary to:

  * Comply with a legal obligation
  * Protect and defend the rights or property of the Company
  * Prevent or investigate possible wrongdoing in connection with the Service
  * Protect the personal safety of Users of the Service or the public
  * Protect against legal liability

Security of Your Personal Data  
------------------------------

The security of Your Personal Data is important to Us, but remember that no
method of transmission over the Internet, or method of electronic storage is
100% secure. While We strive to use commercially acceptable means to protect
Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy  
==================

Our Service does not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided
Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification
of parental consent, We take steps to remove that information from Our
servers.

If We need to rely on consent as a legal basis for processing Your information
and Your country requires consent from a parent, We may require Your parent's
consent before We collect and use that information.

Links to Other Websites  
=======================

Our Service may contain links to other websites that are not operated by Us.
If You click on a third party link, You will be directed to that third party's
site. We strongly advise You to review the Privacy Policy of every site You
visit.

We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.

Changes to this Privacy Policy  
==============================

We may update Our Privacy Policy from time to time. We will notify You of any
changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior
to the change becoming effective and update the "Last updated" date at the top
of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.

Contact Us  
==========

If you have any questions about this Privacy Policy, You can contact us:

  * By email: crystalrainbowstar777@gmail.com

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